100-Day Aura Home Trial — Aura Diffuser
We offer a 100-day home trial on the Aura Diffuser. Your trial begins when your order is delivered. If Aura isn't right for you, email info@vayuelements.com within 100 days of delivery with your order number to request a return. You may open and reasonably use the diffuser during this period. We'll provide instructions for returning your Aura and included accessories. There are no restocking fees.
Once we receive your eligible return, we will refund the amount paid for the returned Aura Diffuser to your original payment method. For change-of-mind trial returns, customers pay return postage unless we agree otherwise. If an included complimentary blend has been opened as part of trying Aura, this does not disqualify the diffuser from the 100-day trial. If your purchase included other paid items or a bundle, contact us so we can confirm the applicable refund amount before you return it.
Aura Blends — change-of-mind returns
Standalone Aura Blends may be returned within 30 days of delivery if the bottles are unopened and in their original packaging. For hygiene reasons, we do not accept opened oil bottles for change-of-mind returns. The 100-day Aura trial does not apply to standalone oil purchases. To arrange a return, email info@vayuelements.com with your order number.
Faulty, damaged or incorrect items
If an item arrives damaged, is faulty, or is not as described, please contact us with your order number and a description of the problem (and photos if available). Your rights under the Australian Consumer Law are separate from these voluntary change-of-mind and trial periods. Depending on the circumstances, you may be entitled to a repair, replacement or refund and reimbursement of reasonable return costs. Nothing in this policy excludes or limits your rights under Australian Consumer Law.
Refund processing
We will email you after receiving and assessing a return. Approved refunds are issued to the original payment method. The time taken for funds to appear depends on your financial institution.
One-year manufacturer warranty
Every Aura Diffuser includes a one-year manufacturer warranty covering eligible functional defects under normal use. This warranty is in addition to your rights under Australian Consumer Law. Contact info@vayuelements.com for assistance.
